1. Overview
This Payment Terms & Billing Policy (“Billing Policy”) forms part of the Master Terms of Service and governs all purchases, subscriptions, renewals, invoices, billing activities, payment processing, refunds, disputes, chargebacks, credits, and related financial transactions involving RDK REVENUE LLC (“RDK”, “Company”, “we”, “our”, or “us”).
By purchasing or using any RDK service, Customer agrees to these Payment Terms.
2. SCOPE
This Policy applies to all RDK products and services including:
Domain Services
Domain Registration
Domain Renewal
Domain Transfer Services
Whois Privacy Services
Premium DNS Services
Hosting Services
Shared Hosting
WordPress Hosting
VPS Hosting
Dedicated Servers
Reseller Hosting
Cloud Hosting
Email Services
Microsoft 365
Zoho Mail
OX App Suite
Business Email Services
Security Services
SSL Certificates
RDKSec Services
Website Security
Malware Removal
PCI Services
Monitoring Services
Professional Services
Consulting
Implementation
Managed Services
Migration Services
3. ACCEPTED PAYMENT METHODS
RDK may accept:
Online Payments
Stripe
Credit Cards
Debit Cards
Banking Methods
Bank Transfers
Wire Transfers
Direct Deposits
Regional Payment Methods
Approved Sri Lankan Payment Gateways
Accepted payment methods may change at any time.
4. CURRENCY
Unless otherwise specified, all prices are quoted in:
United States Dollars (USD)
Certain services may be offered in:
Sri Lankan Rupees (LKR)
Currency conversion rates are determined by financial institutions and payment providers.
RDK is not responsible for exchange rate fluctuations.
5. BILLING CYCLE
Services may be billed:
Monthly
Hosting
VPS
Email Services
Quarterly
Selected service plans
Semi-Annual
Eligible service plans
Annual
Domains
SSL Certificates
Hosting Plans
Security Services
Billing frequency is determined by the selected service.
6. INVOICING
Invoices may be issued:
Electronically
Through customer portals
By email
Customers are responsible for maintaining accurate billing contact information.
Failure to receive an invoice does not excuse payment obligations.
7. AUTOMATIC RENEWALS
Certain services renew automatically unless cancelled.
These services may include:
Hosting
Domains
SSL Certificates
Email Services
Security Services
Customers are responsible for:
Monitoring renewal dates
Maintaining valid payment methods
Cancelling services before renewal
Failure to cancel before renewal constitutes authorization to renew.
8. DOMAIN RENEWALS
Customers acknowledge:
Expiration Risks
Failure to renew domains may result in:
Suspension
Expiration
Redemption fees
Permanent loss of domain ownership
RDK is not responsible for domain loss resulting from non-payment.
Renewal reminders are courtesy notifications only.
9. LATE PAYMENTS
Failure to pay invoices by the due date may result in:
Stage 1
Payment reminders
Stage 2
Service suspension
Stage 3
Account restriction
Stage 4
Service termination
RDK may suspend services without prior notice.
10. SERVICE SUSPENSION FOR NON-PAYMENT
RDK may suspend:
Hosting Services
Email Services
VPS Services
Security Services
Dedicated Servers
until outstanding balances are resolved.
Suspension does not waive payment obligations.
11. REACTIVATION FEES
RDK may charge reasonable administrative fees for:
Reactivation of suspended services
Restoration of terminated services
Manual account recovery
Applicable fees will be disclosed before restoration.
12. REFUND POLICY
Domains
Domain registrations, renewals, transfers, redemption services, and related domain products are generally non-refundable once processed.
SSL Certificates
SSL Certificates are generally non-refundable once issued.
Premium DNS
Premium DNS services are non-refundable after activation.
Security Services
Security assessments, malware removal, vulnerability scans, and related digital services are generally non-refundable once delivered.
Hosting Services
Eligible hosting plans may qualify for a limited 7-day refund period unless otherwise stated.
Refund eligibility remains subject to service-specific terms.
13. EXCLUSIONS FROM REFUNDS
Refunds will not be provided for:
Policy violations
Abuse-related suspensions
Spam violations
AUP violations
Domain expirations
Customer misconfigurations
Change of mind after service delivery
Third-party licensing fees
14. CHARGEBACK POLICY
Customers agree to contact RDK before initiating a chargeback.
Chargebacks should only be used for genuine cases of:
Unauthorized transactions
Fraudulent payments
Chargebacks may not be used as a substitute for cancellation or refund requests.
15. CHARGEBACK INVESTIGATIONS
RDK reserves the right to:
Suspend services
Restrict account access
Preserve records
Respond to payment processors
Submit evidence supporting disputed transactions
during chargeback investigations.
16. CHARGEBACK ADMINISTRATIVE FEE
Where permitted by law, accounts that initiate chargebacks may be subject to:
Administrative Chargeback Fee
USD $35.00 per disputed transaction
This fee reflects administrative and investigation costs incurred by RDK.
The fee does not limit RDK’s right to recover additional losses.
17. FRAUD PREVENTION
RDK may:
Verify customer identity
Verify payment methods
Delay service activation
Request supporting documentation
RDK may reject transactions deemed suspicious.
18. TAXES
Customers are responsible for:
VAT
GST
Sales Tax
Withholding Tax
Import Duties
Other applicable taxes
unless otherwise stated.
Taxes may be added where legally required.
19. PRICING CHANGES
RDK reserves the right to modify pricing.
Price changes shall generally apply:
At renewal
For new purchases
For upgraded services
Existing prepaid periods will not be affected.
20. SERVICE CREDITS
Service credits may be issued at RDK’s discretion.
Credits:
Have no cash value
Are non-transferable
Cannot be redeemed for cash
unless required by law.
21. DISPUTED INVOICES
Customers must notify RDK of billing disputes within:
30 Days
from invoice issuance.
Failure to dispute an invoice within this period constitutes acceptance.
22. COLLECTIONS
RDK may pursue collection efforts for unpaid balances including:
Collection agencies
Legal proceedings
Credit reporting where permitted
Customers remain liable for collection costs where permitted by law.
23. LIMITATION OF LIABILITY
Billing disputes remain subject to the limitation of liability provisions contained in the Master Terms of Service.
For the avoidance of doubt, RDK’s aggregate liability relating to billing matters shall not exceed the greater of:
USD $100; or
Fees paid by Customer during the three (3) months immediately preceding the event giving rise to the claim.
24. GOVERNING LAW
This Billing Policy shall be governed by the laws of the State of New Mexico, United States.
Disputes shall be resolved through binding arbitration in Albuquerque, New Mexico, except where applicable law requires otherwise.
25. POLICY MODIFICATIONS
RDK may modify this Policy at any time.
Updated versions become effective upon publication.
Continued use of services constitutes acceptance of revised terms.
26. CONTACT INFORMATION
Billing Department
Accounts Department
Technical Support
Legal Department
Corporate Address
8206 Louisiana Blvd NE, Ste A #8574 Albuquerque, New Mexico 87113 United States
Operational Office:
67, Kurukuattala Kadugannawa, Kandy 20300 Sri Lanka
IMPORTANT NOTICE
All services are provided subject to advance payment unless otherwise agreed in writing. Failure to maintain current payment information, monitor renewal dates, or respond to billing notices may result in service suspension, termination, loss of data, or loss of domain registration rights. Customers remain solely responsible for ensuring timely payment and account management.