We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information.
THE PERSONAL INFORMATION WE COLLECT AND USE
In the course of us providing products and services to you, we may collect the personal information that you provide. This information may consist of:
Name, address, phone number, delivery address, email address, credit card details and details of the items you’ve ordered, and online identifies such as cookies and IP addresses.
HOW WE USE YOUR PERSONAL INFORMATION
We use this information in a number of ways:
- To ensure the smooth processing & delivery of your order, or to contact you if there is a problem
with your order.
- To allow us to make any subsequent visits you may make to our website as easy as possible,
meaning you don't have to resubmit certain information each time you shop with us.
- To occasionally contact you should we have any offers or information related to the goods you purchased with us previously.
- To trigger abandonment emails (e.g. to remind you if you have left something in your online basket). For account holding customers only. You are able to unsubscribe at any time by clicking the link at the bottom of the emails you receive.
- To profile our customer database to help us improve our service and product range and to help us attract similar customers. This may involve working with third-party analysis companies.
Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We may transfer your personal information to third party providers located outside the European Economic Area (EEA) to provide services to you, for example where you have asked us to deliver your product to an address outside the EEA.
Our customer’s privacy is of the utmost importance to us and we will never release your details to third party organizations for the purpose of marketing or communications without your prior agreement.
If you are an existing customer, we will occasionally contact you via email or mail about RDK Revenue products and services that we believe would be of interest and benefit to you. If you would prefer not to receive this information you can OPT OUT at any time by visiting your account pages or clicking the unsubscribe link in the email. To opt out of postal mailing contact us at firstname.lastname@example.org
If you are an existing customer we will also contact you via email to let you know if you have left items in your basket that you have not purchased. If you would prefer not to receive this information you can OPT OUT at any time by clicking the unsubscribe link in the email.
KEEPING YOUR PERSONAL INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
RDK Revenue use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards.
Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page your using is secure as the letters ‘https’ will replace ‘http’ in the browser address window. You will also notice a yellow padlock appear either next to your browser address window or at the bottom of your browser window.
VERIFIED BY VISA AND MASTERCARD® SECURECODE™
RDK Revenue also use Verified by Visa and Mastercard® Securecode™ services to ensure our payment cards are as secure as possible. These services help protect your card against fraudulent use online. If you forget your Verified by Visa or Mastercard® Securecode™ passwords, you will have to contact the service providers directly as this is not information that is available to RDK Revenue.
CHANGES TO THIS PRIVACY NOTICE
This privacy notice was last updated on 23 March 2019.
We may change this privacy notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.
HOW TO CONTACT US
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us please send an email to our Customer Services at email@example.com