The founder of Shake Shack insisted on micromanaging every decision at his growing restaurant chain — until an NYU student proposed a 3-category solution to help him become a better manager

When a young restaurateur named Danny Meyer opened Union Square Cafe in New York City in 1985, it was an instant success, combining refined but unstuffy service with soulful food. A positive review in The New York Times in early 1986 by itself triggered a 60% jump in business. Meyer soon had to learn the …

The founder of Shake Shack insisted on micromanaging every decision at his growing restaurant chain — until an NYU student proposed a 3-category solution to help him become a better manager Read More »